An overview of production practices and quality control by Norton’s new structure, which represents new owners TVS Motors, revealed that the 2019-20 V4 SS, which carries a hefty price tag of £44,000, has up to 35 different faults that could affect the motorcycle and a rider. in danger.

While TVS and its current management structure emphasize that Norton, as it is, is in no way responsible for defects, it will assist customers by identifying these errors and then providing technical expertise to identify the required parts. However, the cost of the repairs must be declared by the owners and go through the liquidators to the ‘old’ Norton.

“As part of an ongoing product development and quality evaluation program for Norton V4 SS models manufactured by NMUL Realizations Limited, we identified certain defects and safety issues in V4-SS motorcycles sold to customers in 2019 and early 2020. Norton revealed. CEO John Russell

“Under the direction of the DVSA, we are in direct contact with all registered owners of the affected Norton V4 SS to address security concerns related to the identified flaws.”

The timeline seems to point an accusing finger at previous structure under disgraced former CEO Stuart Garner, who was in charge when Norton took office in February 2020 amid an ongoing pension fraud scandal.

Despite making short work of the collapse, Norton was rescued by new owner TVS Motors, which has spent the past 15 months injecting new investments, restructuring its working methods and fulfilling outstanding orders.

However, to ensure good quality control going forward, a study in collaboration with NUML showed that Norton allowed out-of-road Norton V4 SS motorcycles to owners between 2019 and 2020.

This supports claims by former employees and customers who accused Norton of dismantling bikes for a new-model parts service to fill waiting lists that stretched for years.

“Since we acquired the company last year, we have conducted due diligence and product review protocols that we strictly follow to ensure the safety of customers who ride the bikes that bear the famous Norton name. As a result of that process, we identified a total of 35 potential defects that fall into one of three categories, either a recall, an audit and replace if necessary, or a service action.

“While the management of the ‘new Norton’ was not involved in the production and delivery of these bikes and is not responsible for the cause of these failures, we are voluntarily taking certain actions under the direction of the DVSA to assist with potential safety and security issues to ensure that Norton’s good name lives on.

“We appreciate that the owners of these bikes are concerned. The liquidators inform us that affected owners can make a claim for the cost of the repairs to NMUL Realizations Ltd (in liquidation) as part of the settlement and we have worked with the liquidators to ensure that those owners have been told how such repairs will are performed. they should make claims.”